Dysfunctional Customer care

I’m very disappointed in the service that I received from Telkom with regards taking the latest contract. I took the contract via Istore, A 15 Pro Max and was advised of settling one of my contract early and I asked how much was needed to settle the account. The consulted said it’s + - 7K. I paid in the money a week after I took out the contract. I called Telkom about the payment but had to wait for another week to clear.

When calling in to find out how much was outstanding to settle the contract of early termination, I was told that the consultant at Istore didn’t make a once off early payment settlement instruction and that Telkom can’t do anything to rectify this problem. The only solution was to refund me the funds that i had paid.

I then requested for a refund of the payment on the 07/05/2024 and a lady by the name of Nondumiso Mtshali logged the refund request and I received the following Reference: REF#_*** She informed me that i would be refunded after 14 days but still to date no refund was done. I sent a email on the 31/05/2024 to Telkom complains department advising them of my enquiry and received this ref number REF#_*** and still to date no one called me to inform me on the progress of my request.

I called in to follow-up on my request but no one seems to understand.

Email correspondence with attached where sent to the lady and Lufuno Ramotshira a team leader to follow-up on my request but to date no one has responded.

I this very unprofessional from a company such as Telkom but if one miss a payment the first thing you do is to hand us over to your irritating collection company

I want this resolved asap