Duplicated Telkom Mobile Contract
<p>In and near the end of June 2016 i app**** online for a iPhone 5s SmartPlan 50 and Telkom contacted me and approved it , 5 days later i received the Device and sim and following 3 days later they delivered another iPhone 5s and sim which i didnt sign for or apply for and i wasnt even present when they delivered it.</p> <p>I contacted the sales rep and he said its a mistake and they must have set up a Duplicated contract. So the sales rep told me to fill in a cancellation form and note that its a duplicated unrequested contract .</p> <p>The couriers collected the Device and sim unopened on July 27th and Delivered back to Telkoms suppliers on July 29th tracked through the waybill given by Courierit.</p> <p>Finally near the end of september 2016 they cancelled the Duplicated contract</p> <p> </p> <p>How ever today October the 5th i received my invoice from telkom Stating that i must Pay the fee of R4000</p> <p>for the iphone 5s that they sent Courierit to return it to their suppliers but im not liable and its Telkoms fault in the first Place for giving me an unauthorised unrequested Duplicate Contract and the iPhone 5s and sim was delivered through tracking and retuned to their suppliers</p> <p> </p> <p>i want this resolved immidiatly Telkom</p> <p> </p> <p> </p>
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Telkom Social Media Team
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Moenieb.
Telkom Social Media Team
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