Duplicate Payment Not Refunded

Hi,

I have had the unfortunate experience of being taken from pillar to post by Telkom staff for a duplicate debit that went off my account in January.

My monthly debit order reversed on 25/01/2018 for R1598.44, after which I made a corrective EFT payment of R1600.00 on 29/01/2018 (for which I have proof). Telkom thereafter debited my account for R1598.44 on 31/01/2018 (which I understand may have been a NAEDOS transaction). I immediately contacted Telkom to notify them of the error, however the agents were unable to assist as the advised they were unable to trace the NAEDOS payment as it supposedly took 7 working days to reflect.

Patient as I am, I waited for the stipulated "7 working days" and followed up again, still no joy. I eventually spoke to a lady by the name of Tumi on 14/02/2018 (case number: ********** 7).

I am still awaiting a response from Telkom, and no joy have I found still.