Dumisani Radebe is a very rude and arrogant employee, I want out of Telkom

<p>Just when I thought there was some redemption for Telkom after my second billing query for the past 2 months had been sorted today. Your employee Dumisani Radebe was very rude and arrogant when I required assistant about sharing the data on my router with an additional sim card. At 13:30 today I entered your branch in West Wood Mall. Upon requesting the above mentioned assistant he told me there is a fee above the normal amount I am paying which I agreed to. He continued to tell me about an application form which I had to fill because i quote "you customers go around denying that you requested the service when you did" in a very rude tone. I calmly agreed. And he proceeded to a desk where he took the application form. He then told me an ID document is required. I rep**** by stating that I have my driver's license with me. He then told me no, he wants my ID, which puzzled me because I had previously gone to the branch in City View and the license was accepted but there was a problem with the porting service which is why they were unable to assist me. When i enquired about this, he again arrogantly told me, i quote "The branch in City View is managed by this branch so you should tell me the name of the person who assisted you there so I can give them a warning". I shy'd away from the topic about the person's name and asked why specifically does he want the ID seeing as I do not have it, as the license was accepted the last time and the information on the ID is available on the driver's license. He rudely rep**** by saying, i quote "an ID is an ID and a license is a license and I want the ID, i could easily go around with your license and do anything i like with it". At this point even if I did have my ID with me that statement made me very uneasy to give him even that license considering it had the same information as my ID. I proceeded to look at his name tag and walked out. I was patient when I was overcharged in my invoices until they were sorted out. This alone can guarantee you that I will be looking for a way out of my agreement with you. The repulsive treatement given to customers is inexcusable.</p>