DumbHome Premium Rip-off

I signed up for the Telkom R899 Smarthome Premium deal in February 2015. It now seems that an additional product \SoftCap (20GB)"was NOT removed from my account - additional R130.70+VAT (R149). \""Smarthome Premium\"" (R788.60+VAT= R899.00) is supposed to already include 50GB of Data as well!!!!!!<br> <br> I have made 5 calls to either Billing or Sales and repeatedly got referred to the other while no-one seems to be able to resolve this \""issue\"".<br> Excuses ranged from:<br> - You asked for the product to be added.<br> - You'll loose ALL your email/internet if the product is removed.<br> - The 'system' doesn't allow me to remove it.<br> - It's INCLUDED (!?!?!?!?) in the package I arranged.<br> <br> I have received the November 2015 account and have been overcharged for the EIGHTH (at least) time - locked in for 24 months and no-one seems to be willing/able to FIX this!<br> <br> So"