Due to Telkom Staff Mistake I must suffer

ON the 21st Nov 2015 I was contacted by Telkom regarding an upgrade to my line which I had accepted as a month to month basis. Upon capturing the request a Telkom staff member as listed above made a mistake and put me on a 24 month contract despite the request stating that this is a month to month request.<br> Now because of this mistake no one at Telkom can remove the contract without me having to pay a penalty. Its been almost two months and no one at Telkom seems to be able to assist. I have send various mails and spend hours on the phone because of Telkoms mistake but they not willing to help.<br> Why is it that in order to get service a complain must be lodge with ICASA or a letter must be send to the Board of Directors. Why cant the staff that made the mistake accept their fault and just fix it. The person whose mistake this is should be the one to go through this hassle not the person paying the bill. <br> IF there is anyone who can assist I can gladly show them the request is for a month to month and not a 24 month contract. <br> <br>