Due to high call volume

I am sitting with no service - when I try and log a call <br> Telkom automated system is super slow - got through to agents twice only for the call to be dropped <br> No call back <br> No service <br> How can they charge me for uncapped adsl - which works 10 days out of 30 and if I get H+ I'm super privileged <br> I want to know - the days which I had no service - do I get a refund ? Pro rata off course !<br> I'm thinking a change is in order