Due for upgrade

Good day <br> <br> I have been due for an upgrade since 4 November 2015. Two years ago I was able to upgrade my contract telephonically. Telkom keeps sending me emails and text messages to inform me that I am due for an upgrade yet the very minute I try to make contact it all falls apart. <br> <br> I used your chat function, but was advised that I need to go to a physical store to upgrade. Now let me make short work of this. My experiences with Krugersdorp (Key West) and Westgate stores have been horrible. I refuse to go to a store where they treat you like dirt and they take forever and a day to help you. Truly, I dont know how this is going unnoticed or unattended. But that is something something different. <br> <br> My issue here is the upgrade. Why does it have to be such a struggle and complicated? <br> <br> I dont like complaining, but I spend a tremendous amount on Telkom services and need to speak my mind when it comes to how you treat me sometimes. <br> <br> Can someone call me to help me upgrade?<br> <br> If not, no problem. I will simply move, but dont want to. <br> <br> Regards