Dude, where's my phone?

My contract for number *** is due for uprade. An agent called me and processed the upgrade ***1. I waited 10 working days and I checked the app and it reflected pending. I followed up via the call centre only to find out that the upgrade was cancelled - due to my address on the system differing to my current address, this was conveyed to the upgrade agen 03/07 that I had purchased a place and moved in to it and is where I'm residing now. She said I need to provide my ID book and proof of address when the phone is delivered.

The call centre agent who i followed up with insisted I go in to the branch as there is no process for me to submit my document online - Seriously, in a COVID 19 riddeled world I was forced to go to the branch??

So off to the branch I go and the agent was very surprised that they didn't offer me an alternate option to submit my change of address.

I submitted another request for upgrade, twice, as they could not reinstate the previous request which is still reflecting pending on my side and no one has called me to date.

II then requested for the branch to put in a request for the an agent to call me and still nothing

Tekom, I come a long way with you guys now. Each and every time i must upgrade I must fight before you guys action anything. I am very annoyed and highly upset with the lack in service. look at my history.

I expect you to value your long standing clientele . I further expect someone to call me and remedy this ASAP

Sies man