dubious fees

I am writing to formally dispute the R1300.00 charge reflected on my account, due on 20 October 2025. My contract, which was billed at R399.00 per month for 24 months, concluded in September 2025. I had provided clear instructions not to renew the contract beyond this period, and I received confirmation from Samantha Abrahams that the cancellation was postdated to align with the contract’s end date. I was also informed that no further action was required on my part.

To date, I have not received any communication regarding a cancellation fee or penalty. I would like to understand:

What this R1300.00 charge is for. Why a cancellation fee is being app**** when the contract naturally ended. Why I was not informed of any such fee during the cancellation process. As a consumer, I am entitled to not renew a fixed-term contract and to be informed of any termination penalties upfront, as per the Consumer Protection Act (Section 14). I believe this charge is unjustified and request a detailed breakdown of the amount, including any supporting documentation.

Additionally, I would like to express my dissatisfaction with the service experience. I was kept on hold for over an hour without resolution, which further adds to my frustration.

Please treat this matter as urgent and respond within 5 business days. If unresolved, I will escalate the issue to the Consumer Goods and Services Ombudsman.

Thank you for your attention to this matter.