DSTV Mess

Telkom convinced me to upgrade my ADSL line to 10Mbps. Part of the offer was a free DSTV Explora (installed). So installation date arrived without any prior arrangement - 4 and more individuals trying to get the installation done. What was left included 2 televisions (sitting room and outbuilding) not working properly and a cable mess. I reported the fault online, we received a couple of calls and a promise that the problem will be fixed. They also indicated that they will make prior arrangement to access the property. Earlier this morning a Telkom representative arrived at my premises to fix my Internet connection? I did not report any Internet problem - not sure where wires got crossed. Trying to get this problem reported online failed with the following message \Unfortunately you will not be able to report a fault on the number provided