DStv Installation

Signed up for a new contract, Do Premium, and was promised:<br> - 10MBs line<br> - Router<br> - DStv Explora WITH installation voucher, repeatedly promised and reassured by colleagues in the shop<br> <br> What I got was:<br> - 10MBs line 5 days later than promised, not before having to fix a fault on the line first<br> - Router was not working, needed replacement upon 3rd return trip to the shop<br> - DStv Explora arrived a week later than promised, with NO installation voucher as promised<br> <br> What I did:<br> - tried to log a call for the line fault by calling 10210, for 2 hours, calls either dropped, not answered or redirected to non-existent departments<br> - returned to the shop to query the non-arrival of the installation voucher, was told to send email to Louise Smith (branch manager) on 23 June for escalation and clarity, have NOT received a response to date<br> - visited the branch for the 3rd time to return the faulty router, was met with disgusting attitude problem of branch staff, lack of professionalism of the worst order<br> <br> I am still waiting for escalation, response, reaction, action, signs of life from Telkom. I regret signing with Telkom, something I did against my better judgement.<br>