DSTV Explorer installation

I took up the offer with Telkom to upgrade my line to speed 10m which is not the case, I did speed tests and its between 1 - 6. I have paid for the installation of the explorer and it took the technician 2 days to install it and he apologised saying that my installation was his 3rd installation and that he doesn't know how to do it.<br> The cabling coming through from my ceiling into my house was not finished off, it looks horrible with wires hanging now, crossing all over each other.<br> <br> I have called the call centre various times and after holding on for more than 30 minutes I gave up as I do not have the entire day free to wait for someone to maybe pick up my call.<br> <br> This is unacceptable as I have paid for this and I'm paying for a 10m line speed?<br> <br> Telkom is quick to invoice for this but since beginning of January 2015 nothing has been done to rectify this or to send someone out to come fix up this mess!<br> <br> I have also asked before for my physical address to be changed on my account, this has not been done, I have changed it on the website but when I get my bill it reflects my old adress