DSTV Explora not yet delivered

Hi. During the beginning of February 2015 I upgraded to a 10 Meg line to take advantage of Telkom's promotion. I was told that contact will be made to organise delivery of the Explora. However, I have not heard from Telkom since. I called the 10210 number several times but cannot get through to an operator. Could someone kindly assist me with this query. Thank you very much.