DSTV Explora not delivered, no response

I am a residential Telkom ADSL customer. Earlier on in 2015, I received an unsolicited phone call from Telkom asking me whether I'd like to increase my line speed on my ADSL line. If I agreed, I would receive a DSTV Explora decoder.<br> <br> So of course, like a fool, I agreed to the increase in line speed, and, needless to say, I never received my Explora. After being put on hold for hours at their so-called call centre, during which nobody seemed to be able to assist, I eventually logged a fault online. <br> <br> I got called back by the mystified technical department, but they said they could not help me resolve this issue and they didn't know who I should contact either. There is no category on Telkom's site which one can use to report the non-delivery of a decoder, so I don't know who to contact to ask when Telkom will honour its contract with me.