DSTv Explora

On the 20th of January we received a call from Telkom selling us the upgrade to our ADSL line with the DSTv Explora. We opted to take the upgrade and the Explora special. We received a reference number but after 4 weeks, numerous calls to the toll free number provided (which does not work) we went to visit the Telkom store in Woodlands. Thabang who assisted us found no record of the reference number and recaptured the request/sale again and provided us with an order reference number of \***A"with a promise that it would be installed within 3 days and if not we should call him and he would arrange for us to pickup the Explora from their branch. After a week we tried numerous times to call the Telkom branch but no one answers the phone and the original toll free number provided still does not work. This type of service is not acceptable"