dsl upgrade from 2mbps to 4mbps

Good day,<br> I've been trying to assist my client in dealing with Telkom. I requested that they increase their line speed from 2mbps to 4mbps, while canceling ISP service from Telkom, as we were supplying them with a Mweb Account.<br> the client placed the order.<br> <br> After a week, i asked what the status of order was, and they said they were canceling the entire service, but that it had not been processed yet. That is not what was asked for, it was a dsl Service upgrade, not a cancellation.<br> <br> After multiple calls with telkom support and with my client, no one seems to be able to get their **** together. they keep wanting to email the original support person, that never replies to the email. Telkom never gets back to either me or my client about the status of the connection. worst service ever.