AE
Allan E
1 reviews | Active since Mar 2017
12 Feb 2018, 11:00
DSL Upgrade
I called Telkom Sales on the 30th January 2018 and requested an upgrade from my 20Mbps ADSL line to 40Mbps VDSL Uncapped and was informed it would take 5 to 7 working days. My online order status (Ref ********** 21A) was updated to "checking your records" on 31 January 2018. A Credit Vetting Issue (Ref ********** 0) was logged 31-01-18 09:03 and resolved at 31-01-18 13:52. My order is still at status "checking your records" and according to several calls to Telkom (10213) the order is still with credit vetting and clearly there is a technical glitch. I have obtained 2 ticket numbers( ********** & ********** ) after requesting the problem be escalated but I have no idea how much longer this is going to take. PLEASE HELP!
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Replies (2)AE
Allan E's updateReviewer Update
19 Feb 2018, 11:11So much for this business responds - doesn't seem like there have been any responses since 24 Jan.
AE
Allan E's update19 Feb 2018, 11:11
Reviewer Update
So much for this business responds - doesn't seem like there have been any responses since 24 Jan.
Telkom's replyOfficial
08 Mar 2018, 07:33Good Day
Thank you for allowing us the opportunity to assist further on your query.
When I check directory number *** it shows that it has already been upgraded to the requested speed. If you still have issues with your service, do not hesitate to contact us.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply08 Mar 2018, 07:33
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
When I check directory number *** it shows that it has already been upgraded to the requested speed. If you still have issues with your service, do not hesitate to contact us.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,