CB
Carin B
1 reviews | Active since Oct 2011
27 Aug 2015, 10:24
DSL team takes six weeks to respond after sale
On the 13th July, I went through the new DSL line order process, filling out all the forms and providing docs. <br> <br> On the 26th August, 6 WEEKS LATER, I FINALLY received my first response saying that they would schedule my installation ... in four weeks!<br> <br> I understand that there would be a queue for installations, but SIX WEEKS to respond after a sales order? Really?
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Telkom's replyOfficial
27 Aug 2015, 10:53Hello carinbowman,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM139044
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM139044
Kind Regards
Zulfah
Telkom Social Media Team
Telkom's reply27 Aug 2015, 10:53
Official
Hello carinbowman,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM139044
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM139044
Kind Regards
Zulfah
Telkom Social Media Team