DSL team never arrived, no apology

After six weeks of no response from the DSL sales team, and four weeks of waiting for my installation appointment on the 23rd Sept, the installation team didn't arrive. <br> <br> I got a call from Fortel today (with no apology or explanation) to say that they want to install today, so could I go home and open for them. Unlike the DSL team, I have a full time job I need to be at, so I now must arrange for someone to be at home to open for them. Again.<br> <br> I ordered my DSL line on July 13th. It's now Sept 25th and STILL no DSL line. Do you plan to install this year, or should I just give up?