DSL suddenly offline. Terrible Tech Support, if even at all
<p>I logged complaint 615cwk200117 on friday the 20th. The call centre guy told me if I technician wasnt available on Saturday, then he would be there on monday. No technician showed up at all. </p> <p> </p> <p>I called in again on Tuesday, where someone said they are looking into it remotely. On wednesday I called again and they said there hasnt been someone allocated to the problem yet. On each call I stated that the line is for work, and I am unable to do my work - I am losing money. </p> <p>Still nothing. </p> <p> </p> <p>I just called in and the girl told me that the technician went to my place on the 24th. He didn't sms beforehand or call me (as the call centre said he would) so he just left. WORST IS: they didn't make a note of this at all. He didnt even give me a call when he was at my gate. He told her when she called him now, that he is dealing with an escalated problem and might be at my house tomorrow, but he cant be sure. A WHOLE WEEK AFTER MY FAULT IS LOGGED.</p> <p> </p> <p>I need this resolved.</p>