GS
Gregory S
1 reviews | Active since Nov 2010
12 Jan 2017, 10:17
DSL Service?
<p>I got back from holiday on the 1st Jan to find my DSL line and phone not working. I logged a call online, as it was the 1st and public holiday. (***) The reporting online was a bit of a mission due to all the questions asked while doing it but in the end it was fairly quick to log. I realized the question were so that the correct division would be able to help. Today is the 12th Jan 2017. I have not even had a telephone call from them yet. My mother called them on Monday and someone would call me back in 15 mins. I did get a call, in fact 2 but both time it rang once and went dead. Then on Tuesday it was once again escalated. Again 2 calls and before i could answer, went dead. On Wednesday I went into a Telkom branch / shop here in the Old Mutual Mall in the Durban CBD. I was "helped" by a very friendly young man, who informed he they only work with Telkom mobile and he could not really do anything for me. To my understanding, is there not just 1 Telkom? Well now I am going to see if this works belter. Oh by the way, I can see the cable is broken, looks like ******s playing been on it.</p>
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Replies (2)
Telkom's replyOfficial
13 Jan 2017, 09:41Hello GregorySou
Thank you for taking my call.
As discussed, a copy of your post has been escalated to our assigners for their attention.
Escalation ref : REF NO : 13019.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply13 Jan 2017, 09:41
Official
Hello GregorySou
Thank you for taking my call.
As discussed, a copy of your post has been escalated to our assigners for their attention.
Escalation ref : REF NO : 13019.
Regards
Noleen
Telkom Social Media Team.
Best regards,
GS
Gregory S's updateReviewer Update
16 Jan 2017, 08:02Well after another 4 days, calls from Telkom saying they have escalated the call. I am still without service! I even escalated it via thel Telkom FB page. I got personal meassages from them, all lip service only. They wanted to know if I needed a teacher to help my kids. All i need is for the DSL to work so they can do there projects.
GS
Gregory S's update16 Jan 2017, 08:02
Reviewer Update
Well after another 4 days, calls from Telkom saying they have escalated the call. I am still without service! I even escalated it via thel Telkom FB page. I got personal meassages from them, all lip service only. They wanted to know if I needed a teacher to help my kids. All i need is for the DSL to work so they can do there projects.