1 reviews | Active since Apr 2017

07 Apr 2017, 22:10

DSL Service

<p>I will jave to condense the story, in order not to write a novel. 15 years with Telkom has been a pleasure, but this suddenly change the begining of December 2016 when I was contacted by a Telkom sales person asking if I wanted to upgrade to uncapped from my 10mb/100gb per month service. As the pricing was just R20 more, I asked specific questions and was assured that none of my services will be interupted. Since then, I have gone through numerous calls, complaints. My emails did not work for a week, I still do not have my second email account back seperately and after even begging to go back to my previous package, which eventually realised, the line speeds are terrible and my service constantly interupted. I am afraid Telkom has forgotten the older generation that supported them and their sales hunger has come to the detrement of their loyal customers. </p>

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Replies (1)
Telkom
Telkom's reply09 Apr 2017, 15:00
Official

HI f-c-thiart

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received and attended . We have escalated the pending fault reference number and provided the ref generated via E-mail. Please be assured we await feedback and will relay available updates as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,