TG
Trey G
1 reviews | Active since Feb 2018
14 Feb 2018, 14:40
DSL Linedown.... again.....
I am on a rampage to try and get Frank from their telkom social department to quit. I have been trying my hardest to get my adsl issue resolved since december, but they say its a cable problem, its been assigned to a technician. That was a month ago. I have made it my sole purpose to harrasse telkom on every social platform, every forum, to get my issue resolved. I just don'tsee how hard it is to actually do your job, and if you strong arm the internet monopoly in South Africa, why not strive to actually deliver!!!!!
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Replies (2)0
Replies (2)
Telkom's replyOfficial
15 Mar 2018, 08:07Good day trey-grandemange,
Thank you for making contact with us.
I have noticed that your ADSL service is being managed by your ISP.
It would be best to contact your ISP, and request that they log a fault for your service ( previous fault has been closed / cleared ). Please note that you need to contact your ISP for any ADSL related queries.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply15 Mar 2018, 08:07
Official
Good day trey-grandemange,
Thank you for making contact with us.
I have noticed that your ADSL service is being managed by your ISP.
It would be best to contact your ISP, and request that they log a fault for your service ( previous fault has been closed / cleared ). Please note that you need to contact your ISP for any ADSL related queries.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
TG
Trey G's updateReviewer Update
15 Mar 2018, 08:22"Good day trey-grandemange,
Thank you for making contact with us.
I have noticed that your ADSL service is being managed by your ISP.
It would be best to contact your ISP, and request that they log a fault for your service ( previous fault has been closed / cleared ). Please note that you need to contact your ISP for any ADSL related queries.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media"
- Telkom's private reply
Listen here. It has been 5 months of your guys ****. Its not my ISP, because it was a cable fault! that is your department. Afrihost had done all they can, but it took 5 months for me to realise that you will never fix my problem. And I know exactly why. You don't fix copper cables. Why should you when you wanting to lay out fibre in the next two years. You people need to find new jobs, because your company is ***********. Our whole road had been effected, so I managed to get most to move over to fixed LTE, hosted by SOMEONE OTHER THEN TELKOM! I feel good knowing Im taking business away from you, one person at a time!
Kind regards
Trey
PS - Frank I hope you have found a new job which is less soul destroying.
TG
Trey G's update15 Mar 2018, 08:22
Reviewer Update
"Good day trey-grandemange,
Thank you for making contact with us.
I have noticed that your ADSL service is being managed by your ISP.
It would be best to contact your ISP, and request that they log a fault for your service ( previous fault has been closed / cleared ). Please note that you need to contact your ISP for any ADSL related queries.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media"
- Telkom's private reply
Listen here. It has been 5 months of your guys ****. Its not my ISP, because it was a cable fault! that is your department. Afrihost had done all they can, but it took 5 months for me to realise that you will never fix my problem. And I know exactly why. You don't fix copper cables. Why should you when you wanting to lay out fibre in the next two years. You people need to find new jobs, because your company is ***********. Our whole road had been effected, so I managed to get most to move over to fixed LTE, hosted by SOMEONE OTHER THEN TELKOM! I feel good knowing Im taking business away from you, one person at a time!
Kind regards
Trey
PS - Frank I hope you have found a new job which is less soul destroying.