dsl line too slow went into NI city telkomoffice in september 2018 for assistance. sold me a new contract acc no ***. signed a lot of forms did not get any copies.s

discovered that dsl was cancelled, but still being billed. 500mb was not sufficient,went back to NI, was informed that incorrect product was sold so purchased another bundle ********** 029. telephone line was faulty and technician came to fix and informed me that I was still paying for DSL line. I called and Yamkela Makhenyani e mailed me cancellation form on 18/12/2017 which I completed and handed in at NI city office on 19/12/2017, they said that the guy who sold me the product was off and they would get him to sort it the next day. I am still being billed so reprinted the cancellation form and went to Ni city this morning, the guy in front said he would send it off but the billing is not their department and I must phone, which I just did and was informed that if I do not have copies of the forms I cannot be assisted. the guy at ni would not let me see a consultant, what am I supposed to do to sort this out. Have been to shop a few times without success. It is surely your staffs responsibility to assist. Have been overcharged since October R144.74 per month and now R165.00 for feb march.

A very fustrated pensioner who cannot afford to pay for products not being used