DSL Line still not fixed more than 48 hours

<p>Phoned Monday morning 07:30 - 07:40 am to log a fault. Due to the heavy rains in my regionI awoke Saturday mroning to find my internet terminated. After reviewing my manual I determined that my modem is fine, after liasing with Nelly (Call Centre) she had diagnosed the problem to be my wiring (outside my premises).She mentioned that I would be billed if it was my fault, if it was Telkom's no cost would be applicable. She logged a fault 60CRK121116 . The consultant promised me that the problem would be resolved ASAP. My spouse called on Tuesday to have the query escalated, no resolution. I am on Thursday and still nothing has been done. The fault on my DSL line has incovenienced to me. I have to drive into the office to do my work. Prior (when I had coverage) I could work from home this is additional fuel and also incovenience to my daily Itinerary. Can this matter please be resolved.</p>