DSL Line rental

I have now tried for a week to get dsl line rental from Telkom. Even sending a email to escalations does not work.<br> <br> We had a dsl line through Web Africa, and wish to have this line taken over by Telkom, this dsl line was cancelled at Web Africa. <br> <br> Telkom keeps telling us that we are a Wholesale customer. We are a residential customer with an existing telephone line. How difficult can it be to reactivate a dsl line and add this to our existing bill????