DSL line not working

I have app**** for a DSL line through Telkom. On the 15th of January I paid the R750 required for the installation of the line. The technician was very efficient and the line was installed the following week and was working with a sync speed of 5020kbs.<br> <br> I am battling to get through to the Telkom help desk and held on for over an hour without any luck. The line is down for the past two weeks without any luck from Telkom to get the service going again. I have opted for the unattended option twice (2004CRK130215 and 453CRK190215) without any luck as well as visited the local Telkom store where the shop assistant advised me to use their phones to report the problem. I wanted to cancel the deal and was advised by the same person that I have to fax a cancellation through to their support desk. Telkom does not have an e-mail address where I can mail this through.<br> <br> Come month end Telkom will debit my account with the full amount owed to them but I haven't received the service the I have subscribed to.