DSL line issue

I have been without internet since Monday!! Called, logged a fault...got a reference number...called again, logged a “escalation” fault, got a reference number. How long does it take for your apparent “Technical” to fix a fault??

This is ridiculous. I’m paying for a service that I’m not able to use...easy to debit my account every month. But can’t sort out a line fault. Clearly your accounts department are more staffed than your technical department.