DSL Line Down

My DSL Line has been down for a week. Checked with my ISP on Monday. Telkom reported an outage with no time on when the service will be back again. Logged a call with Telkom on Wednesday, Fault 1268CRK240118. Received a sms on Sunday Sunday morning that they are attending to the problem but still no internet.

Al I want is an update on what the status is on the Fault and when service will be restored. Tried the Telkom Callcentre, almost impossible to get through. Tried the Telkom app which just keeps on hanging tried my service provider but as mentioned they do not get the required information from Telkom to manage their customers!!!

I can't work from home, my family can't watch tv and my mobile data costs just keeps on going up!!!

How can it be so difficult to keep customers properly informed or enable them to get to the information they need!

Unfortunately you cannot continue without out adding a rating... should be zero starts but I am forced to add one... :(