DSL down for two weeks

My telkom DSL is not working for two weeks now. <br> A technician arrived with no notice and as a result my domestic assistant was not briefed to expect anyone. <br> I have also then received numerous voice mails from the technical department asking me to call 10212 in order to arrange a visit. This number doesn't ring when I dial. I have also spoken to someone in the 10210 call centre and they could not put me through anyone in technical. This is frustrating as I work, so I need to plan to take a morning off to let someone come and see the issue. My Internet has been offline for at least 2 weeks now.