DSL cancellation and amendments to contract not done!

On 26/11 I ordered one of the LTE deals as DSL in my neighbourhood can only offer a speed of 2 Mb/s. I also looked at the Cell C fixed LTE deal which was cheaper but decided to stay with Telkom because I had an account and internet for many years now.

Within 3 days I received my LTE router and everything was working as is. I was very happy with this as no additional setups and configurations had to be done.

On 29/11 after receiving the router with internet working I went online and cancelled my intertnet and DSL portion of my landline account. Ref ********** 4 and ********** 3. An agent phone me to confirm the cancellation and then we agreed that I keep my e-mail address with telkom although there will be a cost of +- R16 per month. I think the reference nr for this is ********** 97A. After a few days my e-mail stopped working and I had to phone to re-activate it. I lost e-mails for 2 days.

Last month I received my new bill and the DSL was still billed up to 8/1/2018 which was supposed to have been cancelled from 28/12. After a follow up e-mail on 31/12 I received a reply that the cancellation has been created with ref ********** 99A but no mention was made from when and my questions were not answered if I will be refunded etc. On 2/1/2019 I followed up again specifically asking: "Will I be credited as I was still billed up to 8/1/2019 on my latest account? Will I still keep my ********** e-mail address as requested and be billed for this only? Will the evening/weekender plan still be active with my landline as requested?" and still no reply received.

Now since yesterday, 4/1 my e-mail is down again and I missed important accounts that were sent. So I went online today to try the online chat and Thulani assisted me and before I could explain my whole problem I was told to contact 10213 and the chat was closed?!

In a few days time I will receive my new account again and I have a feeling the DSL will still be billed and my e-mails will still be down. Please prove me wrong and answer my questions PLEASE!!!!