DSL Cancellation

On the 17th of February 2016 by ADSL was cancelled/stopped all together for no apparent reason. A fault was logged and a technician came out and I was told that my there was no ADSL present on my line. All bills were up to date and we did not asked for any cancellation. On the 21st, I re-ordered the line and heard nothing after that. I contacted Telkom a few weeks later and was told the order had not gone through because there was no 10MB Lines available. I no find out today after going into the Telkom store that there are not even any ports available. So I have gone from having ADSL to none to not being able to get any. Telkom have not even bothered to inform me of any of this. Absolutely shocking customer service.