DSL Cancellation

<p>We have been trying to cancel our Telkom DSL since January 2017, we have emailed faxed and tried to submitted at a store only to be told it must be emailed. </p> <p> </p> <p>We followed up on the cancellation 30 days after we send the email and was billed again, got a email back with the below. </p> <p> </p> <p>Thank you for the e-mail sent to Telkom Billing enquiries.</p> <p>Your query has been escalated to the cancellation department for further assistance.</p> <p>Kind Regards,</p> <p>We have been billed again after this, we are now paying for something we are not using! </p> <p> </p> <p>Hopefully we get a response from here as nobody is helping via Email or calls. </p>