DSL 4meg Uncapped Month to Month Issues!

15 August 2019 – Was contacted by ‘Gonasagree Rajoo’ advising her that I would like a month to month option and not a 24-month contract. She confirmed this and captured it on the application request. She submitted the application for as of the 1 August 2019.

03 September 2019 – Called 10213 at 11:15 am and spoke to ‘Ntombunkunkulu Miya’ who advised that the request for installation is still scheduled for tomorrow 04 September 2019. She also advised that the request was set as a 24-month contract and not month to month as I advised. She confirmed ‘Gonasagree Rajoo’ captured the request as I requested and for some reason, it was then changed. She will put a request through to correct this and the reference for the request is her name and surname. She also confirmed the call out is still set for the mentioned date and nothing will change.

05 September 2019 – Called 10219 at 09:57 am and spoke to ‘Thabo Nzama’ requesting why my call-out was never actioned or done. He advised that after I spoke to ‘Ntombunkunkulu Miya’ her request to correct the incorrect 24-month contract had cancelled the call out but this was not communicated to me (his exact words is that they do not update client when they make changes that can affect call outs and account, the only way you would know is if you called in to find out). He further confirmed that no information was captured by ‘Ntombunkunkulu Miya’ who advised me on the call we had on the 3rd that she did capture all the information we spoke about (incorrect account details being captured). He also confirmed that when she actioned this information my call-out was then cancelled without notifying me. The person who processed the order (the change) was Latiso Plhamini.

I asked Thabo to speak to a Manager which he then advised they do not take calls but can schedule a call which can be 24/48 hours. I requested this which he confirmed he would put forward.

I spoke to 3 different agents all giving me incorrect information, stuffing up my order and then not providing me any solution. This all after a full month ordering the service. I want a resolution now!