Drunken Telkom

We ordered a 5mbs adsl line uncapped with no FUP last month. The package was supposed to come with a router. The man who arrived at our house did not bring a router so he left and came back a day or two later, again with no router. He kept asking us if we have a router we can use. Eventually he came back with two other guys (why do you need 3 people to set up a router??) and I suspect one of them was not even a Telkom guy. The two of them had been drinking and I could smell the booze through their masks!!!! Disgusting! They then bought me a router which I suspect was lying in their back office that a previous customer had returned as my wifi is constantly dropping on my phone and tv. The internet light stays on but the wifi drops non stop. I have spoken to numerous technical people and the guy that "installed" the router came back again to look at it and he couldn't even turn the router on! I had to show him the button!!!! How do your people not know something as simple as that? And all he could do was say he doesn't know whats wrong. I have now logged 4 faults and no one seems able to sort this issue out. I phoned Telkom this morning to request that a new router be sent here to exhange for the one that doesn't work only to be told I need to travel to a store to swap it! I didn't even get the new router I was meant to get in the first place. The nearest store is 150km away and I cannot just drive out there to get it swapped. You guys deliver phones, routers, etc on a daily basis but I must use R500 petrol to get to somewhere to have it swapped out when I didn't even receive a new one in the first place????? I have never in my life had such bad service from anyone and Telkom just doesn't care. I work from home and need the internet to be constant. And as usual I will receive a bill at the month to pay for internet i've barely had over the last month. Come on guys!!!!!!!!!!!