Dropping calls
<p>I have been a telkom mobile customer for more than 6 months i have eversince had problems with call dropouts. I stay in Mdantsane East London i recently went to Pretoria in Feb for a job and i have been having networks problem. I cant call my wife in Mdantsane we just cant connect sometimes it drops while dialing and when we finaly connect the quality of the line gets so bad and it disconnects after that. We have ported from MTN thinking that telkom is a better deal but now i am regretting moving. It is so frustrating and i am done with this network the cheaper data deals dont make up for poor reception and its starting to affect my relationship in a way as i cannot be found sometimes. You dont even deserve a star.</p>
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Replies (2)
Telkom's replyOfficial
21 Mar 2017, 14:20Good day Mamele ,
We would like to look into your query and further assist.
Please privately reply and provide the below information so we can further investigate.
Affected Number:
Alternative contact number:
Physical Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply21 Mar 2017, 14:20
Official
Good day Mamele ,
We would like to look into your query and further assist.
Please privately reply and provide the below information so we can further investigate.
Affected Number:
Alternative contact number:
Physical Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team
Best regards,
's updateReviewer Update
22 Mar 2017, 08:48Hi Busi
See below
Affected no: *** (me) ***(my wife)
Alternative no: ***
Physical address: (Me) 43 Highlands
Mooikloof Ridge
Cnr Jollifee Main and Garsfontein roads.
Mooikloof
0081
(My Wife) 2616 Nu7
Mdantsane
East London
5219
Device: (Me) Samsung galaxy A7 (Wife) Samsung A5
Time of day: It happens all the time
When did it start: I have experienced the most of it when i started staying in Pretoria
Thanks
's update22 Mar 2017, 08:48
Reviewer Update
Hi Busi
See below
Affected no: *** (me) ***(my wife)
Alternative no: ***
Physical address: (Me) 43 Highlands
Mooikloof Ridge
Cnr Jollifee Main and Garsfontein roads.
Mooikloof
0081
(My Wife) 2616 Nu7
Mdantsane
East London
5219
Device: (Me) Samsung galaxy A7 (Wife) Samsung A5
Time of day: It happens all the time
When did it start: I have experienced the most of it when i started staying in Pretoria
Thanks