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Ryan R

1 reviews | Active since Dec 2016

27 Feb 2017, 16:02

Dreadful service fulled with lies and and run arounds

<p>About 4 weeks ago i went into the Telkom store to request the moving of my current line to another property. Was told it would take between 7 to 14 days. Had call from a nice lady called Buzi who organised someone to come out on the 13th. At 2pm on the 13th i called to find out where the technician was and was told it was scheduled forthe 17. When they moved the date the tecnhnician called me and said he was working on my line and the job got reassigned. He eventually came back on the 17th and said we needed poles put it. I called Telkom on the 20th and spoke to Managie form the sales department who said someone will be at my place on the 24th. On the 24th at 1pm I called Telkom and was promised that some will be there between 2pm and 4pm. No one showed up. I am currently sitting on the phone in a waiting que to find out what can be done. I required this sorted for the 1st of the month. I was promised that i requested this move way in advance to get this done. </p> <p> </p> <p>Can not beleive how bad Telkom service is. </p>

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Ryan R's update01 Mar 2017, 09:46
Reviewer Update

Ok so someone finally answered the call on the 27th. After getting no where with the helpdesk consultant i was put through to a manager Zandila of the Sales department. This was at 4.41pm. She was firstly argumentative and made no sense when speaking but did promise to call me by 10am this morning (1st March 2017). As per my passed experiance with Telkom this has not happend. Yesterday morning at 7.48am i get a response to my first post(See below). Guess what till this moring no one has contacted me regarding anything. No call back and no information as to what is happening.

Official private business reply:
Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is: AI **********
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn