LK
Leesha K

1 reviews | Active since Feb 2016

02 Feb 2016, 14:56

DREADFUL SERVICE

I decided to move from my current cellular network provider to Telkom as they offered a fantastic deal.<br> Worst mistake ever! I was assured that on the 1st of February that my number will be ported to Telkom. I visited the store twice to follow up as no one has been answering my calls or attending to my request. The consultant admitted that she entered the wrong account information hence my request to leave my current network was rejected.<br> I was assured that by 9am today, the problem will be resolved. Not a single consultant at Nicolway Bryanston could assist me, nor the Manager. And apparently, I will be billed by Telkom for the FULL MONTH because my account has been set up yet my number has not been ported. How does this make any sense? <br> Telkom claims to be the galaxy's best network - based on their current deals. As far as I am concerned, THEY ARE STILL WATING FOR TODAY TO START<br>

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Replies (1)
Telkom
Telkom's reply02 Feb 2016, 15:27
Official
Hello TYTYTY1!!,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.