Dreadful service

On 18 December 2014 we lost our internet connection. On December 19 we logged the fault. I received a sms daily stating we won't have to pay for the downtime (What a JOKE as we still got billed for the whole period) and that the fault will be sorted out within 2 days. Needless to say it took almost A MONTH before the fault was \found"and fixed - all of which took 5 minutes. On 17 January 2015 we were up and running again. That was only after I sent emails to 8 different Telkom departments and a complaint on Facebook that something was actually done to restore our internet. Well now we are sitting with the same scenario. Logged a fault on Thursday 8.40 am and this morning at 9 am we phoned to find out what is happening. My jaw dropped when we were told we must wait 2 working days before we can query a fault report. Seems Thursday and Friday are not working days. Were told that we can only phone tomorrow afternoon to query being Tuesday. And even though we have had internet it was intermittent and extremely slow. Its obvious Telkom does not care about providing decent service. To date we have had no feedback on the payment and bill for the December/January period. """