Dreadful experience

Regarding a mobile device

I have taking my device to the main branch in Chatsworth for repair also called TDS Chatsworth, the device was booked in for repair and I did receive a job card ,*** on the 10/08/2018. I do have insurance on my device and I also understand that the insurance is out sourced . The insurance company had contacted me, for an access which I did deposit and emailed back with the proof of payment . The device was then repaired and sent back to the branch for pick up ,I did fetch the device not fully aware that the device was not completely repaired. The device was not booting up but the appearance was new sincing the front and rear was repaired. I then took the device back to the store to rebook for reassessment, which was not possible sincing the systems did not allow it ,I returned to the store approximately 3 to 4 times, there after the device was accepted on the early parts of December somehow with the same job card number. I did follow up multiple times on the device afterward ,by visiting the store and calling the insurance company repeatedly, which both parties claim that the device is not in their possession. Finally I receive a sms stating that the device has been booked in with *** on the 29/01/2019. Excited and happy that my device as been found I waited patiently for feed back , on the 01/02/2019 I received another sms stating that the device as been dispatched back to TDS Chatsworth and should expect the device being there in the next 4 working days. I then received a sms on the 04/02/2019 stating that my device is ready for collection, there after on the 06/02/2019, I get to the store to fetch my device only to find that the device is still not repaired.

Poor work ethics