Dreadful disappointing service delivery with no principles in terms of customer service

<p>My ADSL line went down on 24 October and as per protocol I reported the fault and received the following ***. This fault was closed on 28 October, however there was no contact from Telkom on the issue in any form. I contacted customer services the same night and explained same and enquired as to how the fault can be closed with no interaction with the customer to confirm that the fault was indeed resolved and there was no reasonable explanation provided to me. The agent advised that she will liaise with the technician and promised resolution. Two days passed and no feedback. In light of my exams approaching I enquired for a second time and the agent that took the call explained the afore fault is indeed closed thus no further action will be taken so she advised that we open a new call and advised it will be resolved. Fault # 1041CRK011116 was created on 1 November, ironically 10 minutes after the call was logged I received a sms that this call was closed as well. Due to frustration I left things as is, optimistically believing that "maybe" the issue will be solved and my adsl will work, however still nothing in any form. I then called again today on 4 November before operating hours and used the automatic fault reporting and was given the 3rd ref # 47CRK041116. Due to exams on Monday I decided to visit a Telkom shop for assistance and went to the Glen Mall. The staff advised that the technician is not available to help or test my equipment ( I carried my modem as I taught my modem needed replacement) and they cannot assist...did not even ask what else they could do although I highlighted my challenges or even advise their name. I was told to visit the Southgate branch. Mpou assisted me at Southgate and was very helpful and advised my modem is in working order and its the adsl that requires attention. He took all my details as I was running late for prayer and confirmed he will escalate. At 6pm today no call nor any technician had pitched up at my residence. I called the contact centre again and explained as articulated herein and requested an escalation procedure however the agent could not assist and tried to get hold of his manager which was to no avail. He took my details and confirmed his manager will indeed get hold of me prior to the day coming to a close ,but yet again, no one called. I explained to the agent that if his manager does not call I will escalate via this forum and he seemed content but confirmed he emailed his manager my details. I would appreciate resolution on my matter as this is " Dreadful disappointing service delivery with no principles in terms of customer service". I beleive all calls are recorded so Telkom can retrieve my calls to verify the content herein. </p>