1 reviews | Active since May 2017

28 Jul 2023, 12:25

Dreadful customer service by Telkom

I received dreadful customer service at Telkom. I was trying to apply for a new fiber internet service for my Body corporate office. Telkom agents frustrated me beyond sanity. They just don’t care. I have been told so many different numbers to apply for service (10213, 10214, 10217, …). The agents did not know how to process the application for a Body corporate because it doesn’t have the same registration number format as that of an enterprise business. So I had to bare the brunt of their incompetence. I am still trying to get assistance but I am frustrated beyond sanity. I really wish to speak to a competent person from Telkom who cares about customer service, so that they can process my application.

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