Dreadful and Dissapointing Telkom

First Telkom customer care is putrid to say the least I have been waiting NINE days for a call back from a Supervisor or somebody senior after chatting to their agents ON SIX DIFFERENT occasions via 081180 as well as TWICE on their online chat service.

I have been trying to cancel my Telkom SIM only contract for tha past 10 days. I was addvised in my first telecon as well as via email with a call centre agent that the cancellation penalty is R407.00 for a SIM only contract (I have an email dated 23/11/2021 @ 14h07, confirming so) A fee that I am willing to pay. But when I called the next day to complete the cancellation and a number of times since I am now told that the cancellation fee is R807.00, an increase of R400.00 overnight.

I tried escalating again just now 29/11/2021 @ 11h51 and was advised by the agent that she cannot escalate the call to a supervisor as she is working from home and cannot transfer the call.......RIDICULOUS!!!

Is this the kind of dismal, contradictory, dreadful, appalling service you get from one of South Africa's leading network providers. I am most definitely going to cancel my sim contract as well as my landline and will never advise anyone to use Telkom as a service provider

Very Dissapointing