Dragging their feet with my cancellation

<p>This is the 3rd time I am complaining on hellopeter TELKOM PLEASE HEAR MY CRIES. Why do you guys drag your feet with regard to my cancellation, you people dont want to assist me with this complaint for how long must I complain. I followed the right channels with you since July 2016. Its now April 2017 and I must still wait for your technician. What must I do? You people don't want to send a technician to assess my connection problem neither do you want to cancel my contract without a penalty fee for a problem you DO NOT WANT TO ASSIST ME WITH. What must I do its my money your wasting. I am following the process you put in place that only benefits you but still you people don't want to assist me. WHAT MORE MUST I DO? You have the worst service ever yet you are a big company and you still want to sponge me of the money I work so hard for. Do you care about my situation or am I just another complainant you do not care about? Please do not lie on hellopeter and say you called me while you didn't.</p>