Dragging Telkom LTE signal problem

Started having issues with my LTE service at home in Dec 2018, prior to that it was working fine for months. Logged a call with Telkom, the issue was registered 11 Jan. On 23 Jan a tech visited to test the signal and submitted a report, telling me it takes about 5 days for Telkom to investigate and respond. Today, 9 days later I've had no response and tried the call centre. The best information I could get was that there was a note added to the ticket on 29 Jan stating "Customer should wait for new planned site .....". Network were supposedly going to call me with more detail but its been 5 days since that note was added to the ticket and no call yet - not holding my breath on that one. That is it, no one could give me more information on when those sites will come online or when I could expect to have a resolution. So "Customer should wait" and continue to pay for a service which has been non operational since December.

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