Downward Migration a nightmare

We requested for a downward migration on our LTE uncapped wifi service in September.

The agent advised us that it would take effect on 01 October 2021.

To our shock on 01 October 2021 we received a bill for October in advance stating we are required to pay for the uncapped service and downgrade was not effected.

We contacted the call center and they have no record of our downard migration request. They advised we would get a call back. No one called. I called this morning and they keep passing the buck.

I am appalled at this service!! Please stay away from Telkom.