DP
Dhavendren P
1 reviews | Active since Jan 2016
24 Jan 2016, 12:17
Downtime on Internet Service
Since my last query on Hellopeter, ref SM189658, my internet service has still not been fixed. This is now coming up to 11 days. In my first query, I did my mention that my home business, depends on having a reliable internet service.<br> <br> To date, their has been loss of income. The internet service is costing me R1000 / month. My billing on my account will therefore have to be pro-rated from date of non service till the date the service is fixed.<br> <br> Regards<br> Dhavendren Ponsami
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Telkom's replyOfficial
02 May 2023, 21:58Hello dhavenp,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
Once the fault has been restored and depending on whether the fault is not due to faulty equipment from your side, we will credit you \Out of service credits\" for the period of time you had no service.
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
Once the fault has been restored and depending on whether the fault is not due to faulty equipment from your side, we will credit you \Out of service credits\" for the period of time you had no service.
Telkom's reply02 May 2023, 21:58
Official
Hello dhavenp,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
Once the fault has been restored and depending on whether the fault is not due to faulty equipment from your side, we will credit you \Out of service credits\" for the period of time you had no service.
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
Once the fault has been restored and depending on whether the fault is not due to faulty equipment from your side, we will credit you \Out of service credits\" for the period of time you had no service.