Hellopeter
Share Your Experience
AM
Annemarié Meyer

1 reviews | Active since Sept 2017

26 Sept 2017, 08:46

Downtime and fault repairs

No wifi since 28 August 2017. Despite various callsand fault loggs theyvonly say they are attending to the problem and sended a tecnician again on the 22nd of September2017. They really just dont care whatvimpact is has and there is no alternative plan for customers in the interim.

0
Replies (4)
AM
Annemarié Meyer's update28 Sept 2017, 12:21
Reviewer Update
So a technician came out on the 26th for the firt time to my property just to confirm that my fault on my system is not part of the bulk fault. They said they will send someone to repair it today. I phoned the call centre an artigant lady answered and linked my fault to the bulk pronlem grim the last month. I requested to soeak to ananager and she said her manager got the same informationas she does andeont be able to assist me. Yesterday I received a call as a respond to my complain. The only reply was weare sorry we will escelate this to management. So one month of no service confirmed I am not part of the bulk problem but still no service and no wi-fi and arrogance from call centre staff. STILL UNRESOLVED EMTY PROMISES and NO SUPPORT despite various phonecalls and request.
AM
Annemarié Meyer's update28 Sept 2017, 12:21
Reviewer Update
So a technician came out on the 26th for the firt time to my property just to confirm that my fault on my system is not part of the bulk fault. They said they will send someone to repair it today. I phoned the call centre an artigant lady answered and linked my fault to the bulk pronlem grim the last month. I requested to soeak to ananager and she said her manager got the same informationas she does andeont be able to assist me. Yesterday I received a call as a respond to my complain. The only reply was weare sorry we will escelate this to management. So one month of no service confirmed I am not part of the bulk problem but still no service and no wi-fi and arrogance from call centre staff. STILL UNRESOLVED EMTY PROMISES and NO SUPPORT despite various phonecalls and request.
Telkom
Telkom's reply29 Sept 2017, 09:37
Official

Hello QuinnMeyer

The feedback received from management, the estimated time of repair for the fault is 30/09/2017.

Regards

Noleen

Telkom Social Media Team.

Telkom
Telkom's reply29 Sept 2017, 09:44
Official

Hello QuinnMeyer

The feedback received from management, the estimated time of repair for the fault is 30/09/2017.

Regards

Noleen

Telkom Social Media Team.