Downgrading of ADSL line

Item: Telkom
Rating: 2
Author: Jp N

Could you please assist I requested that both my ADSL line and uncapped account be downgraded to 2mb ,but it's still not been done.<br> <br> A case number was given to me by the Lauren at your call centre without any indication of why it could not be done over the phone. Case number ***. Telephone number ***<br> <br> Please assist me in the line downgrade please.

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Replies (1)

Telkom's replyOfficial

27 Feb 2015, 19:39

Hello wisecrac,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM92777.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply27 Feb 2015, 19:39

Official